Collecting Information

Order Form is a simple yet powerful feature of EventBookings to simplify collecting more data from your attendees and get you in more control.

You can collect additional information from attendees by creating an order form for the customers to fill out while purchasing tickets. The order form allows you to collect necessary information from attendees and gives insight into what to expect on the event day.

Create order from

To create or set up an order form:

  • Go to your event dashboard.
  • Select the order form under the “more options” category.
  • Click “Enable it for this event” if your order form is not enabled.

  • Click create an order form.
  • Choose templates that best suit the event goal and click continue.
  • Set up your order form in the editor. More details are provided below about the editor.
  • Click save when done.

You are done creating your order form, and you can make it live by clicking on the enable button.

About the order form editor

Form Fields

The form editor consists of the form page and form fields on the right panel, which you can drag and drop or click to add form elements to the page, which include Checkbox Group, Date, Number, TextArea, Text Input, File Upload, Select and Radio Group.

Form title

  • Click on the pen icon beside My Form to edit the form title.
  • Enter your form title and click Save. Your form title will get updated.
  • Please note that you can enter up to 70 characters, including spaces for the form title.

Field Functions

Each form fields have the following functions:

  • Delete Deletes the field from the form page.
  • Clone: Creates a copy of the field below.
  • Settings: Allows you to customise field attributes, options, and conditions.
  • Drag: This allows you to drag fields and place them in your desired position in the form.

Field Settings


  • Required: Mark or unmark the checkbox to make the field mandatory or optional.
  • Placeholder: Enter a placeholder text as short instructions for the users.
  • Instructions: Type essential instructions for the attendees related to the field.
  • Validation: You can set validations for the fields. Validation options vary with the selected field type. For example, you can define the maximum or the minimum number of choices for the checkbox group. In contrast, you can define the maximum and minimum number of characters for the text input.
  • How do you want to collect information?“: Define if you want to collect information for buyers only or all attendees (for every ticket purchased). You can also display the information provided on the order confirmation and ticket by enabling the “Show the attendee’s answer on their order confirmation and ticket”.


Important Note: This field is only visible for Checkbox Group, Select, and Radio Group.

  • Checkbox: Mark the checkbox or options to make it appear by default when a customer visits the form for the first time.
  • Edit option label: Click on the options and edit your field labels.
  • Remove: Click on the cross icon beside each option to remove them from the field.
  • Add option: Click “+Option” to add new options to the field.

Conditional Questions

Conditional questions only appear depending on a previous answer. They are great tools to use when you don’t want to send lengthy questions but when you need more information specific to response types.

For example, you can ask attendees if they will travel to the event in their car. If they respond yes, you can ask them to select their preferred parking slot, and if they answer no, the preferred parking slot option will not be visible to them.

Set up a conditional question

To set up a conditional question for your checkout or order page:

  1. Go to your event dashboard.
  2. Select the order form under the more options category.
  3. Click the ellipsis of the order form and select edit form from the ellipsis menu. You can also set up conditional questions while creating your first order form.
  4. Go to settings of any form fields.
  5. Click the conditions tab of the form field settings.
  6. Set up conditions and click save.

About conditions

While setting up a condition for any form field, you must first set the IF section and define the target response in the THEN section.

  • In the IF row, include the source question, define the logic (equals, not equals, contains, and not contains) and finally set the source’s conditional value based on which THEN the row will trigger.
  • In the THEN row, add the target field/question, define the behaviour logic (value, is visible, is not visible), conditional logic, and value.

For example, if any of your attendees select YES when asked, “Would you like to attend multiple sibling talent shows?” they will see the option “What would you like to perform”. But if the attendees select NO, the “What would you like to perform” question will not be visible.

Finding the additional collected information

You can review the additional information such as dietary requirements and other data for attendees from the checkout process, including the booking details in the bookings section of the event dashboard.

To access attendee details and custom data collected through the attendee form:

  1. Go to your events dashboard.
  2. Select bookings.
  3. Under the bookings tab, click three-dot of an attendee.
  4. Select attendee details to view all attendee information or select booking details to view all booking information.

Exporting Attendee Details:

  • Go to your event dashboard
  • Click on the Bookings tab
  • Click on the three dots in the top right corner of the screen
  • Choose “Export” from the dropdown menu
  • Click “Export” to download the file

Exporting Booking Details:

  • Go to your event dashboard
  • Click on the Bookings tab
  • Select the Tickets sub-tab
  • Click on the three dots in the top right corner of the screen
  • Choose “Export” from the dropdown menu
  • Click “Export” to download the file
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