{"id":1992,"date":"2023-10-30T03:37:20","date_gmt":"2023-10-30T03:37:20","guid":{"rendered":"https:\/\/support.eventbookings.com\/?p=1992"},"modified":"2025-10-21T10:04:56","modified_gmt":"2025-10-21T10:04:56","slug":"cancellation-refund","status":"publish","type":"post","link":"https:\/\/support.eventbookings.com\/en-de\/cancellation-refund\/","title":{"rendered":"Organizer Cancellation &amp; Refund"},"content":{"rendered":"<div class=\"cta-content-box alarm-squre-box\">\n        <p><strong>Warning:<\/strong> As an EventBookings organizer, you can cancel an attendee\u2019s order at any time, but you must refund the total purchase price to all the customers before cancelling.\n        <\/p>\n    <\/div>\n\n\n\n<p>How to Cancel a Booking<\/p>\n\n\n\n<p>1. Go to your <strong>Event<\/strong> and click on the <strong>\u201cBookings\u201d<\/strong> tab.<\/p>\n\n\n\n<p>2. Find the booking you wish to cancel. Click the <strong>three-dot icon (\u22ee)<\/strong> next to it and select <strong>\u201cOrder Details.\u201d<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg\" alt=\"\" class=\"wp-image-3907\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-300x169.jpg 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-768x432.jpg 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1536x864.jpg 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-18x10.jpg 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. On the <strong>Order Details<\/strong> page, click the <strong>three-dot icon (\u22ee)<\/strong> next to the <strong>Download<\/strong> option.<\/p>\n\n\n\n<p>4. Choose <strong>\u201cCancel Order.\u201d<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-1024x576.jpg\" alt=\"\" class=\"wp-image-3908\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-1024x576.jpg 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-300x169.jpg 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-768x432.jpg 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-1536x864.jpg 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2-18x10.jpg 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/2.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>5. A confirmation pop-up will appear. Select your preferred cancellation option and click <strong>Confirm Cancel.<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"3909\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-1024x576.jpg\" alt=\"\" class=\"wp-image-3909\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-1024x576.jpg 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-300x169.jpg 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-768x432.jpg 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-1536x864.jpg 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3-18x10.jpg 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/3.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"3910\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-1024x576.jpg\" alt=\"\" class=\"wp-image-3910\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-1024x576.jpg 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-300x169.jpg 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-768x432.jpg 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-1536x864.jpg 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3-18x10.jpg 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/Or-3.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Once confirmed, the booking will be cancelled, and any applicable refund will be processed based on your event\u2019s refund policy.<\/p>","protected":false},"excerpt":{"rendered":"<p>Warning: As an EventBookings organiser, you can cancel an attendee\u2019s order at any time, but you must refund the total purchase price to all the customers before cancelling. How to Cancel a Booking 1. Go to your Event and click on the \u201cBookings\u201d tab. 2. Find the booking you wish to cancel. Click the three-dot [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,35],"tags":[],"class_list":["post-1992","post","type-post","status-publish","format-standard","hentry","category-event-organiser","category-orders"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Organiser Cancellation &amp; Refund | EventBookings Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.eventbookings.com\/en-de\/cancellation-refund\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Organiser Cancellation &amp; Refund | EventBookings Help Center\" \/>\n<meta property=\"og:description\" content=\"Warning: As an EventBookings organiser, you can cancel an attendee\u2019s order at any time, but you must refund the total purchase price to all the customers before cancelling. How to Cancel a Booking 1. Go to your Event and click on the \u201cBookings\u201d tab. 2. Find the booking you wish to cancel. Click the three-dot [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.eventbookings.com\/en-de\/cancellation-refund\/\" \/>\n<meta property=\"og:site_name\" content=\"EventBookings Help Center\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-30T03:37:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-21T10:04:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ebh_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"ebh_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/\"},\"author\":{\"name\":\"ebh_admin\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb\"},\"headline\":\"Organiser Cancellation &#038; Refund\",\"datePublished\":\"2023-10-30T03:37:20+00:00\",\"dateModified\":\"2025-10-21T10:04:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/\"},\"wordCount\":117,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/support.eventbookings.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg\",\"articleSection\":[\"Event Organiser\",\"Your Orders\"],\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/support.eventbookings.com\/cancellation-refund\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/\",\"url\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/\",\"name\":\"Organiser Cancellation & Refund | EventBookings Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/support.eventbookings.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg\",\"datePublished\":\"2023-10-30T03:37:20+00:00\",\"dateModified\":\"2025-10-21T10:04:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.eventbookings.com\/cancellation-refund\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.eventbookings.com\/cancellation-refund\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.eventbookings.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Organiser Cancellation &#038; Refund\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.eventbookings.com\/#website\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"name\":\"EventBookings Help Center\",\"description\":\"EventBookings Help Center\",\"publisher\":{\"@id\":\"https:\/\/support.eventbookings.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.eventbookings.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.eventbookings.com\/#organization\",\"name\":\"EventBookings Help Center\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"width\":126,\"height\":33,\"caption\":\"EventBookings Help Center\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb\",\"name\":\"ebh_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"caption\":\"ebh_admin\"},\"sameAs\":[\"https:\/\/support.eventbookings.com\"],\"url\":\"https:\/\/support.eventbookings.com\/en-de\/author\/ebh_admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Organiser Cancellation & Refund | EventBookings Help Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.eventbookings.com\/en-de\/cancellation-refund\/","og_locale":"de_DE","og_type":"article","og_title":"Organiser Cancellation & Refund | EventBookings Help Center","og_description":"Warning: As an EventBookings organiser, you can cancel an attendee\u2019s order at any time, but you must refund the total purchase price to all the customers before cancelling. How to Cancel a Booking 1. Go to your Event and click on the \u201cBookings\u201d tab. 2. Find the booking you wish to cancel. Click the three-dot [&hellip;]","og_url":"https:\/\/support.eventbookings.com\/en-de\/cancellation-refund\/","og_site_name":"EventBookings Help Center","article_published_time":"2023-10-30T03:37:20+00:00","article_modified_time":"2025-10-21T10:04:56+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1.jpg","type":"image\/jpeg"}],"author":"ebh_admin","twitter_card":"summary_large_image","twitter_misc":{"Verfasst von":"ebh_admin","Gesch\u00e4tzte Lesezeit":"2 Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#article","isPartOf":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/"},"author":{"name":"ebh_admin","@id":"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb"},"headline":"Organiser Cancellation &#038; Refund","datePublished":"2023-10-30T03:37:20+00:00","dateModified":"2025-10-21T10:04:56+00:00","mainEntityOfPage":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/"},"wordCount":117,"commentCount":0,"publisher":{"@id":"https:\/\/support.eventbookings.com\/#organization"},"image":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage"},"thumbnailUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg","articleSection":["Event Organiser","Your Orders"],"inLanguage":"de-DE","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/support.eventbookings.com\/cancellation-refund\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/","url":"https:\/\/support.eventbookings.com\/cancellation-refund\/","name":"Organiser Cancellation & Refund | EventBookings Help Center","isPartOf":{"@id":"https:\/\/support.eventbookings.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage"},"image":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage"},"thumbnailUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg","datePublished":"2023-10-30T03:37:20+00:00","dateModified":"2025-10-21T10:04:56+00:00","breadcrumb":{"@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.eventbookings.com\/cancellation-refund\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#primaryimage","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2023\/10\/1-1024x576.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/support.eventbookings.com\/cancellation-refund\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.eventbookings.com\/"},{"@type":"ListItem","position":2,"name":"Organiser Cancellation &#038; Refund"}]},{"@type":"WebSite","@id":"https:\/\/support.eventbookings.com\/#website","url":"https:\/\/support.eventbookings.com\/","name":"EventBookings Help Center","description":"EventBookings Help Center","publisher":{"@id":"https:\/\/support.eventbookings.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.eventbookings.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/support.eventbookings.com\/#organization","name":"EventBookings Help Center","url":"https:\/\/support.eventbookings.com\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","width":126,"height":33,"caption":"EventBookings Help Center"},"image":{"@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb","name":"ebh_admin","image":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","caption":"ebh_admin"},"sameAs":["https:\/\/support.eventbookings.com"],"url":"https:\/\/support.eventbookings.com\/en-de\/author\/ebh_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/posts\/1992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/comments?post=1992"}],"version-history":[{"count":0,"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/posts\/1992\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/media?parent=1992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/categories?post=1992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-de\/wp-json\/wp\/v2\/tags?post=1992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}