{"id":2026,"date":"2023-10-30T03:51:16","date_gmt":"2023-10-30T03:51:16","guid":{"rendered":"https:\/\/support.eventbookings.com\/?p=2026"},"modified":"2026-02-05T05:36:03","modified_gmt":"2026-02-05T05:36:03","slug":"eventbookings-scan-hq","status":"publish","type":"post","link":"https:\/\/support.eventbookings.com\/en-ee\/eventbookings-scan-hq\/","title":{"rendered":"EventBookings Scan HQ"},"content":{"rendered":"\n\n\n

On your event day, you may have multiple team members who are authenticating attendees using the EventBookings Scan Station app. But you should be able to manage all these Scan Station apps through an app so that you can have clear visibility and control on the go. Here comes the EventBookings Scan Supervisory app.<\/p>\n\n\n\n

Once you download and install it from the App Store<\/a> or the Google Play Store<\/a> and log in to the app using your EventBookings credentials, you\u2019ll land on a home page like this:<\/p>\n\n\n\r\n

<\/div>\r\n\r\n \r\n \r\n \n\n\n

<\/p>\n\n\n\n

\n

“Devices”<\/strong> indicates the number of devices utilised for ticket scanning, while “Total Tickets”<\/strong> signifies the overall count of tickets that have been sold. “Attended”<\/strong> corresponds to the total number of tickets that have been scanned and marked as attended\n <\/p>\n <\/div>\n\n\n\n

Monitor the activity of scanning devices on the day of your event<\/strong><\/h3>\n\n\n\n
    \n
  1. Open the app<\/li>\n\n\n\n
  2. Navigate to the “Dashboard” section<\/li>\n\n\n\n
  3. Within this section, you’ll find graphical representations like Graphs <\/strong>and Bar charts<\/strong>, allowing you to gauge the performance of different devices<\/li>\n\n\n\n
  4. Additionally, users can review attendee and non-attendee information<\/li>\n<\/ol>\n\n\n\r\n
    <\/div>\r\n\r\n \r\n \r\n \n\n\n

    <\/p>\n\n\n\n

    To Review the Tickets Checked by each device:<\/strong><\/h3>\n\n\n\n
      \n
    1. Open the app<\/li>\n\n\n\n
    2. Remain on the Maps page<\/strong><\/li>\n\n\n\n
    3. Look for the < ><\/strong> signs beneath the Google Map<\/li>\n\n\n\n
    4. By using these signs, you can easily switch between different pages, each displaying distinct details along with a pie chart<\/li>\n<\/ol>\n\n\n\n

      OR<\/p>\n\n\n\n

        \n
      1. Open the app<\/li>\n\n\n\n
      2. Remain on the Maps page<\/strong><\/li>\n\n\n\n
      3. Click on View Details<\/strong><\/li>\n\n\n\n
      4. The < > signs will direct you to separate pages for different devices, where you can view their respective details<\/li>\n<\/ol>\n\n\n\r\n
        <\/div>\r\n\r\n \r\n \r\n \n\n\n

        <\/p>\n\n\n\n

        Can\u2019t connect to the internet, don\u2019t worry; you can scan tickets offline<\/h3>\n\n\n\n
          \n
        1. On the Maps page, locate the “Go Offline<\/strong>” toggle<\/li>\n\n\n\n
        2. Activate the toggle<\/li>\n\n\n\n
        3. A notification will appear: “Are you sure you want to take the device offline<\/strong>?”<\/li>\n\n\n\n
        4. Click “Yes”.<\/strong><\/li>\n\n\n\n
        5. Your scanning device is now offline<\/li>\n<\/ol>\n\n\n\n
          \n

          Scanning tickets offline enables swift scanning with minimal latency. However, please note that real-time data won’t be updated while offline. Once you go online again, all data will be synchronised with real-time information.\n <\/p>\n <\/div>\n\n\n\n

          To simultaneously switch all scanning devices to offline mode:<\/h3>\n\n\n\n
            \n
          1. Open the app<\/li>\n\n\n\n
          2. Tap on the “Settings<\/strong>” located at the bottom of the app<\/li>\n\n\n\n
          3. Activate the toggle next to the option “Force All Devices Offline<\/strong>“<\/li>\n\n\n\n
          4. You will be alert to confirm. Click Yes<\/strong><\/li>\n<\/ol>\n\n\n\n
            \n

            By doing this, all devices connected for ticket scanning will transition to offline mode simultaneously.\n <\/p>\n <\/div>\n\n\n\r\n

            <\/div>\r\n\r\n \r\n \r\n \n\n\n

            <\/p>\n\n\n\n

            Connecting Different Devices<\/strong><\/h3>\n\n\n\n

            Option 1<\/strong><\/p>\n\n\n\n

              \n
            1. Download the app<\/li>\n\n\n\n
            2. Use the same credentials to log in to all devices<\/li>\n<\/ol>\n\n\n\n

              OR<\/p>\n\n\n\n

              Option 2<\/strong><\/p>\n\n\n\n

                \n
              1. Download the app<\/li>\n<\/ol>\n\n\n\n
                  \n
                1. Supervisors have the ability to create a group within “My Team”<\/li>\n\n\n\n
                2. Supervisors can send invitations to team members who are willing to scan tickets<\/li>\n\n\n\n
                3. Team members will receive these invitations, and upon accepting, they will gain access to the app<\/li>\n<\/ol>\n\n\n\n

                  <\/p>\n\n\n\r\n

                  <\/div>\r\n\r\n \r\n \r\n ","protected":false},"excerpt":{"rendered":"

                  On your event day, you may have multiple team members who are authenticating attendees using the EventBookings Scan Station app. But you should be able to manage all these Scan Station apps through an app so that you can have clear visibility and control on the go. Here comes the EventBookings Scan Supervisory app. Once […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,25],"tags":[],"class_list":["post-2026","post","type-post","status-publish","format-standard","hentry","category-event-organiser","category-power-tools"],"acf":[],"yoast_head":"\nEventBookings Scan HQ | EventBookings Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.eventbookings.com\/en-ee\/eventbookings-scan-hq\/\" \/>\n<meta property=\"og:locale\" content=\"et_EE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EventBookings Scan HQ | EventBookings Help Center\" \/>\n<meta property=\"og:description\" content=\"On your event day, you may have multiple team members who are authenticating attendees using the EventBookings Scan Station app. But you should be able to manage all these Scan Station apps through an app so that you can have clear visibility and control on the go. 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