{"id":3780,"date":"2025-05-28T09:48:26","date_gmt":"2025-05-28T09:48:26","guid":{"rendered":"https:\/\/support.eventbookings.com\/?p=3780"},"modified":"2025-05-28T11:25:45","modified_gmt":"2025-05-28T11:25:45","slug":"dirty-and-orphan-orders","status":"publish","type":"post","link":"https:\/\/support.eventbookings.com\/en-gi\/dirty-and-orphan-orders\/","title":{"rendered":"Dirty and Orphan Orders"},"content":{"rendered":"<p>In EventBookings, you may notice certain orders highlighted in <strong>yellow<\/strong> or <strong>red<\/strong> within your bookings. These are referred to as <strong>dirty<\/strong> and <strong>orphan<\/strong> orders, and they typically occur due to changes made to your event after bookings have already been placed.<\/p>\n\n\n\n<p>This article explains what causes these orders and how you can resolve them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Are Dirty Orders?<\/strong><\/h2>\n\n\n\n<p><strong>Dirty orders<\/strong> occur when changes are made to an event <strong>after<\/strong> bookings have been created. These changes cause a mismatch between the original order data and the updated event configuration.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png\" alt=\"\" class=\"wp-image-3781\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-300x169.png 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-768x432.png 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1536x864.png 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-18x10.png 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Common Causes of Dirty Orders:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Updating the event name<br><\/li>\n\n\n\n<li>Changing the event banner<br><\/li>\n\n\n\n<li>Editing ticket types or descriptions<br><\/li>\n\n\n\n<li>Modifying other event information<strong><br><\/strong><\/li>\n\n\n\n<li>Changing the seats in seating plan after bookings have been made<br><\/li>\n<\/ul>\n\n\n\n<p>When a dirty order is detected, the affected bookings will appear in <strong>yellow<\/strong> in your bookings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Are Orphan Orders?<\/strong><\/h2>\n\n\n\n<p><strong>Orphan orders<\/strong> happen when the event\u2019s <strong>date is changed<\/strong> in a <strong>recurring event <\/strong>(A recurring event is something that happens again and again on a regular schedule, like every day, week, or month.) after bookings have already been placed. This change causes the order to become disconnected from the original event schedule.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-1024x576.png\" alt=\"\" class=\"wp-image-3782\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-1024x576.png 1024w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-300x169.png 300w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-768x432.png 768w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-1536x864.png 1536w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27-18x10.png 18w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-15-27.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> This issue does <strong>not<\/strong> occur with <strong>One-Off Events<\/strong> \u2014 it only affects <strong>recurring events<\/strong>.<\/p>\n\n\n\n<p>When an orphan order is detected, the affected bookings will appear in <strong>red<\/strong> in your bookings.<\/p>\n\n\n\n<p><strong>How to Fix Dirty and Orphan Orders<\/strong><\/p>\n\n\n\n<p>To remove the yellow or red status indicators from bookings:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to the <strong>Bookings<\/strong> section in your event<br><\/li>\n\n\n\n<li>Select the affected <strong>order<\/strong><br><\/li>\n\n\n\n<li>Click on <strong>Update Order Details<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li>Click <strong>Regenerate PDF<\/strong><\/li>\n<\/ol>\n\n\n\n<p>To know the Regenerate PDF, <a href=\"https:\/\/support.eventbookings.com\/en-gi\/collect-additional-information-from-attendees\/#Resend_Ticket_Regenerate_PDF\">click here<\/a><\/p>\n\n\n\n<p>This will update the booking to match the new event configuration and remove the dirty or orphan status.<\/p>\n\n\n\n<p><strong>Still Need Help?<\/strong><\/p>\n\n\n\n<p>If you&#8217;re unsure how to handle a specific order status, or if regenerating the PDF doesn&#8217;t resolve the issue, please contact Support or reach out via email. Our team is here to help!<\/p>","protected":false},"excerpt":{"rendered":"<p>In EventBookings, you may notice certain orders highlighted in yellow or red within your bookings. These are referred to as dirty and orphan orders, and they typically occur due to changes made to your event after bookings have already been placed. This article explains what causes these orders and how you can resolve them. What [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3780","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dirty and Orphan Orders | EventBookings Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.eventbookings.com\/en-gi\/dirty-and-orphan-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dirty and Orphan Orders | EventBookings Help Center\" \/>\n<meta property=\"og:description\" content=\"In EventBookings, you may notice certain orders highlighted in yellow or red within your bookings. These are referred to as dirty and orphan orders, and they typically occur due to changes made to your event after bookings have already been placed. This article explains what causes these orders and how you can resolve them. What [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.eventbookings.com\/en-gi\/dirty-and-orphan-orders\/\" \/>\n<meta property=\"og:site_name\" content=\"EventBookings Help Center\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-28T09:48:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-28T11:25:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"ebh_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ebh_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/\"},\"author\":{\"name\":\"ebh_admin\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb\"},\"headline\":\"Dirty and Orphan Orders\",\"datePublished\":\"2025-05-28T09:48:26+00:00\",\"dateModified\":\"2025-05-28T11:25:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/\"},\"wordCount\":328,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/support.eventbookings.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png\",\"articleSection\":[\"Uncategorised\"],\"inLanguage\":\"en-GI\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/\",\"url\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/\",\"name\":\"Dirty and Orphan Orders | EventBookings Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/support.eventbookings.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png\",\"datePublished\":\"2025-05-28T09:48:26+00:00\",\"dateModified\":\"2025-05-28T11:25:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#breadcrumb\"},\"inLanguage\":\"en-GI\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GI\",\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.eventbookings.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dirty and Orphan Orders\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.eventbookings.com\/#website\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"name\":\"EventBookings Help Center\",\"description\":\"EventBookings Help Center\",\"publisher\":{\"@id\":\"https:\/\/support.eventbookings.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.eventbookings.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GI\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.eventbookings.com\/#organization\",\"name\":\"EventBookings Help Center\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GI\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"width\":126,\"height\":33,\"caption\":\"EventBookings Help Center\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb\",\"name\":\"ebh_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GI\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g\",\"caption\":\"ebh_admin\"},\"sameAs\":[\"https:\/\/support.eventbookings.com\"],\"url\":\"https:\/\/support.eventbookings.com\/en-gi\/author\/ebh_admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dirty and Orphan Orders | EventBookings Help Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.eventbookings.com\/en-gi\/dirty-and-orphan-orders\/","og_locale":"en_US","og_type":"article","og_title":"Dirty and Orphan Orders | EventBookings Help Center","og_description":"In EventBookings, you may notice certain orders highlighted in yellow or red within your bookings. These are referred to as dirty and orphan orders, and they typically occur due to changes made to your event after bookings have already been placed. This article explains what causes these orders and how you can resolve them. What [&hellip;]","og_url":"https:\/\/support.eventbookings.com\/en-gi\/dirty-and-orphan-orders\/","og_site_name":"EventBookings Help Center","article_published_time":"2025-05-28T09:48:26+00:00","article_modified_time":"2025-05-28T11:25:45+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19.png","type":"image\/png"}],"author":"ebh_admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"ebh_admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#article","isPartOf":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/"},"author":{"name":"ebh_admin","@id":"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb"},"headline":"Dirty and Orphan Orders","datePublished":"2025-05-28T09:48:26+00:00","dateModified":"2025-05-28T11:25:45+00:00","mainEntityOfPage":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/"},"wordCount":328,"commentCount":0,"publisher":{"@id":"https:\/\/support.eventbookings.com\/#organization"},"image":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage"},"thumbnailUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png","articleSection":["Uncategorised"],"inLanguage":"en-GI","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/","url":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/","name":"Dirty and Orphan Orders | EventBookings Help Center","isPartOf":{"@id":"https:\/\/support.eventbookings.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage"},"image":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage"},"thumbnailUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png","datePublished":"2025-05-28T09:48:26+00:00","dateModified":"2025-05-28T11:25:45+00:00","breadcrumb":{"@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#breadcrumb"},"inLanguage":"en-GI","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/"]}]},{"@type":"ImageObject","inLanguage":"en-GI","@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#primaryimage","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2025\/05\/2025-05-28_21-11-19-1024x576.png"},{"@type":"BreadcrumbList","@id":"https:\/\/support.eventbookings.com\/dirty-and-orphan-orders\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.eventbookings.com\/"},{"@type":"ListItem","position":2,"name":"Dirty and Orphan Orders"}]},{"@type":"WebSite","@id":"https:\/\/support.eventbookings.com\/#website","url":"https:\/\/support.eventbookings.com\/","name":"EventBookings Help Center","description":"EventBookings Help Center","publisher":{"@id":"https:\/\/support.eventbookings.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.eventbookings.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GI"},{"@type":"Organization","@id":"https:\/\/support.eventbookings.com\/#organization","name":"EventBookings Help Center","url":"https:\/\/support.eventbookings.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GI","@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","width":126,"height":33,"caption":"EventBookings Help Center"},"image":{"@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/support.eventbookings.com\/#\/schema\/person\/0b903226f7f339d5ac784694cc1658eb","name":"ebh_admin","image":{"@type":"ImageObject","inLanguage":"en-GI","@id":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/960d17d4140878817c5aeab10ba79ad5a9364a2be3311735667a78aa3f092f62?s=96&d=mm&r=g","caption":"ebh_admin"},"sameAs":["https:\/\/support.eventbookings.com"],"url":"https:\/\/support.eventbookings.com\/en-gi\/author\/ebh_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/posts\/3780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/comments?post=3780"}],"version-history":[{"count":0,"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/posts\/3780\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/media?parent=3780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/categories?post=3780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-gi\/wp-json\/wp\/v2\/tags?post=3780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}