{"id":2052,"date":"2023-10-30T04:04:16","date_gmt":"2023-10-30T04:04:16","guid":{"rendered":"https:\/\/support.eventbookings.com\/?p=2052"},"modified":"2026-07-06T06:51:54","modified_gmt":"2026-07-06T06:51:54","slug":"your-ticket","status":"publish","type":"post","link":"https:\/\/support.eventbookings.com\/en-in\/your-ticket\/","title":{"rendered":"Your Ticket"},"content":{"rendered":"\n\n\n<p class=\"wp-block-paragraph\">You can keep track of the tickets you purchase or book from the <strong>Orders<\/strong> section. Once you buy a ticket, the history will be recorded to <strong>Orders<\/strong>.<\/p>\n\n\n\r\n    <div \r\n    class=\"align wp-block-lbb-lightbox\"        id=\"lbbLightBox-1\"\r\n        data-attributes='{&quot;cId&quot;:&quot;3a997209-f&quot;,&quot;lightboxType&quot;:&quot;gallery&quot;,&quot;items&quot;:[{&quot;type&quot;:&quot;image&quot;,&quot;thumbnail&quot;:&quot;https:\\\/\\\/bblockswp.com\\\/wp-content\\\/demo\\\/img\\\/green-hill.jpg&quot;,&quot;content&quot;:&quot;https:\\\/\\\/support.eventbookings.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/your-order-image.png&quot;,&quot;caption&quot;:&quot;Caption Here&quot;,&quot;id&quot;:2567}],&quot;columns&quot;:{&quot;desktop&quot;:1,&quot;tablet&quot;:2,&quot;mobile&quot;:1},&quot;align&quot;:&quot;&quot;,&quot;audio&quot;:{&quot;player&quot;:&quot;&quot;,&quot;typo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:16,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;135%&quot;}},&quot;layout&quot;:&quot;default&quot;,&quot;columnGap&quot;:&quot;10px&quot;,&quot;rowGap&quot;:&quot;10px&quot;,&quot;content&quot;:{&quot;caption&quot;:false,&quot;overlyColor&quot;:false,&quot;lightboxCaption&quot;:true},&quot;button&quot;:{&quot;icon&quot;:{&quot;class&quot;:&quot;fab fa-wordpress&quot;},&quot;text&quot;:&quot;Image&quot;},&quot;galleryIcon&quot;:true,&quot;popupOptions&quot;:{&quot;mixAllData&quot;:false},&quot;popupIconLeft&quot;:{&quot;infobar&quot;:true},&quot;popupIconMiddle&quot;:{&quot;zoomIn&quot;:true,&quot;zoomOut&quot;:true,&quot;toggle1to1&quot;:false,&quot;rotateCCW&quot;:false,&quot;rotateCW&quot;:false,&quot;flipX&quot;:false,&quot;flipY&quot;:false,&quot;fullscreen&quot;:true},&quot;popupIconRight&quot;:{&quot;twitter&quot;:false,&quot;facebook&quot;:false,&quot;download&quot;:false,&quot;slideshow&quot;:true,&quot;thumbs&quot;:true,&quot;close&quot;:true},&quot;thumb&quot;:{&quot;type&quot;:&quot;classic&quot;,&quot;showOnStart&quot;:true,&quot;minCount&quot;:2},&quot;slideShow&quot;:{&quot;playOnStart&quot;:false,&quot;timeout&quot;:3000},&quot;options&quot;:{&quot;wheel&quot;:&quot;zoom&quot;,&quot;transition&quot;:&quot;fade&quot;},&quot;controls&quot;:{&quot;play-large&quot;:true,&quot;restart&quot;:false,&quot;rewind&quot;:true,&quot;play&quot;:true,&quot;fast-forward&quot;:true,&quot;progress&quot;:true,&quot;current-time&quot;:false,&quot;duration&quot;:false,&quot;mute&quot;:false,&quot;volume&quot;:true,&quot;pip&quot;:false,&quot;airplay&quot;:false,&quot;settings&quot;:false,&quot;download&quot;:false,&quot;fullscreen&quot;:true,&quot;skipTime&quot;:5,&quot;isHeart&quot;:true,&quot;isPlaybackSpeed&quot;:true},&quot;playerColor&quot;:&quot;#03a5ed&quot;,&quot;overlyColor&quot;:&quot;#00000061&quot;,&quot;img&quot;:{&quot;animation&quot;:&quot;zoomIn&quot;,&quot;borderRadius&quot;:5,&quot;isHoverAnimation&quot;:true},&quot;image&quot;:{&quot;ratio&quot;:&quot;4:3&quot;},&quot;imgBorder&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;style&quot;:&quot;solid&quot;,&quot;width&quot;:&quot;0px&quot;},&quot;caption&quot;:{&quot;position&quot;:&quot;overlyCenter&quot;},&quot;captionTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:16,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;135%&quot;},&quot;captionColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;#00000000&quot;},&quot;btnTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:18,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;100%&quot;},&quot;btnWidth&quot;:&quot;&quot;,&quot;btnHeight&quot;:&quot;&quot;,&quot;btnAlign&quot;:&quot;left&quot;,&quot;btnType&quot;:&quot;&quot;,&quot;btnStyle&quot;:&quot;&quot;,&quot;btnColors&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;bg&quot;:&quot;#fff&quot;},&quot;btnHovColors&quot;:{&quot;color&quot;:&quot;#333&quot;,&quot;bg&quot;:&quot;#fff&quot;},&quot;btnPadding&quot;:{&quot;top&quot;:&quot;8px&quot;,&quot;right&quot;:&quot;15px&quot;,&quot;bottom&quot;:&quot;8px&quot;,&quot;left&quot;:&quot;15px&quot;},&quot;btnBorder&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;style&quot;:&quot;solid&quot;,&quot;width&quot;:&quot;1px&quot;},&quot;btnRadius&quot;:{&quot;top&quot;:&quot;3px&quot;,&quot;right&quot;:&quot;3px&quot;,&quot;bottom&quot;:&quot;3px&quot;,&quot;left&quot;:&quot;3px&quot;},&quot;btnSpaceBetween&quot;:&quot;10px&quot;,&quot;styles&quot;:&quot;&quot;,&quot;sliderHeight&quot;:{&quot;desktop&quot;:&quot;550px&quot;,&quot;tablet&quot;:&quot;500px&quot;,&quot;mobile&quot;:&quot;400px&quot;},&quot;slider&quot;:{&quot;thumbs&quot;:&quot;classic&quot;,&quot;arrowColors&quot;:{&quot;color&quot;:&quot;#000&quot;,&quot;bg&quot;:&quot;transparent&quot;}},&quot;popupTheme&quot;:{&quot;color&quot;:&quot;#000&quot;,&quot;size&quot;:{&quot;desktop&quot;:50,&quot;tablet&quot;:70,&quot;mobile&quot;:90},&quot;closeIconColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;transparent&quot;},&quot;closeIconHColor&quot;:{&quot;color&quot;:&quot;#FF0000&quot;,&quot;bg&quot;:&quot;transparent&quot;},&quot;closeIconSize&quot;:{&quot;desktop&quot;:30,&quot;tablet&quot;:28,&quot;mobile&quot;:25}},&quot;TrpContentRestriction&quot;:{&quot;restriction_type&quot;:&quot;exclude&quot;,&quot;selected_languages&quot;:[],&quot;panel_open&quot;:true}}' data-content-indexs=\"[]\"><\/div>\r\n\r\n        \r\n             \r\n         \n\n\n<p class=\"wp-block-paragraph\">From the <strong>My Orders<\/strong> tab of your profile, you\u2019ll have the list of all the tickets you have purchased so far. And the <strong>View Order Details <\/strong>will show the detailed invoice and the ticket attached at the bottom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received any tickets but your bank statement shows a charge from EventBookings, it could be because you have not verified your email or the email provided while booking the ticket was misspelled. So, you need to confirm your email and check again whether you received the ticket.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Use the form below to locate your ticket<\/strong><\/h3>\n\n\n\n    <div class=\"order-by-id\">\n        <h3 class=\"form-title\">Search by order ID & email address<\/h3>\n        <form id=\"searchForm\" action=\"https:\/\/support.eventbookings.com\/wp-admin\/admin-post.php\" method=\"post\">\n\n\n            <div class=\"input-field-box\">\n                <div class=\"form-control\">\n                    <label for=\"orderId\">Order ID:<\/label><br>\n                    <input type=\"text\" id=\"orderId\" name=\"orderId\" placeholder=\"Search by 6-digit Order ID\"\n                           required>\n                    <span class=\"js-orderid-error\" style=\"display: none\"><\/span>\n                <\/div>\n                <div class=\"form-control\">\n                    <label for=\"email\">Email Address:<\/label><br>\n                    <input type=\"email\" id=\"email\" name=\"email\" placeholder=\"e.g. sample@email.com\"\n                           required>\n                    <span class=\"js-email-error\" style=\"display: none\"><\/span>\n                <\/div>\n            <\/div>\n\n\n            <div class=\"check-accept\">\n                <input type=\"checkbox\" id=\"orderIdCheckbox\" name=\"orderIdCheckbox\">\n                <label for=\"orderIdCheckbox\">I don't have my order ID<\/label>\n            <\/div>\n\n            <div class=\"submit-form-container\">\n                <div class=\"g-recaptcha\" data-sitekey=\"6LfO-sMpAAAAABcEN7GRsFYJ-Ft2B41LgV3AXrBL\"\n                     data-callback=\"enableSubmit\"><\/div>\n                <button type=\"button\" id=\"findTicketBtn\" disabled=\"disabled\">Find My Ticket<\/button>\n            <\/div>\n\n        <\/form>\n\n\n        <div class=\"api-response-message js-api-response\" style=\"display: none\">\n            <div class=\"js-msg\"> <\/div>\n        <\/div>\n\n        <script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\n\n        <script>\n        function enableSubmit() {\n            document.getElementById(\"findTicketBtn\").disabled = false;\n        }\n\n        jQuery(document).ready(function ($) {\n            \/\/ Function to validate email address\n            function validateEmail(email) {\n                var re = \/^([a-zA-Z0-9_\\.\\-\\+])+\\@(([a-zA-Z0-9\\-])+\\.)+([a-zA-Z0-9]{2,4})+$\/;\n                return re.test(email);\n            }\n\n            $(\"#orderId\").on(\"input\", function () {\n                if ($(this).val().length > 6) {\n                    $(this).val($(this).val().slice(0, 6));\n                    $('.js-orderid-error').text(\"Max length 6\")\n                    $('.js-orderid-error').show()\n                    $(\"#orderId\").addClass('six-char')\n                } else {\n                    $('.js-orderid-error').hide()\n                    $(\"#orderId\").removeClass('six-char')\n                }\n            });\n\n            $(\"#orderIdCheckbox\").on(\"change\", function () {\n                if ($('#orderIdCheckbox:checked')) {\n                    $('#orderId').prop(\"readonly\", true);\n                } else {\n                    $('#orderId').prop(\"readonly\", false);\n                }\n            });\n\n            $(\"#orderIdCheckbox\").on(\"change\", function () {\n                const orderIdInput = $(\"#orderId\");\n                orderIdInput.prop(\"required\", !$(this).prop(\"checked\"));\n                orderIdInput.prop(\"readonly\", $(this).prop(\"checked\"));\n                $('.js-orderid-error').hide();\n            });\n            \/\/ reCAPTCHA callback\n            window.recaptchaCallback = function () {\n                console.log(\"reCAPTCHA callback triggered\");\n                enableSubmit();\n            };\n            $(\"#findTicketBtn\").on(\"click\", function (e) {\n                e.preventDefault();\n                \/\/ Perform form validation\n                if (!$('#orderIdCheckbox').is(':checked')) {\n                    var orderId = $(\"#orderId\").val();\n                }else{\n                    var orderId = ''\n                }\n\n                var email = $(\"#email\").val();\n\n                \/\/ Validate Order ID and Email\n                if (!$('#orderIdCheckbox').is(':checked') && orderId == '') {\n                    $('.js-orderid-error').text(\"Order ID is mandatory to search your ticket.\");\n                    $('.js-orderid-error').show();\n                    $(\"#orderId\").addClass('error')\n                    return;\n                }\n                if (!$('#orderIdCheckbox').is(':checked') && orderId.length <6) {\n                    $('.js-orderid-error').text(\"Enter a valid Order ID.\");\n                    $('.js-orderid-error').show();\n                    $(\"#orderId\").addClass('error')\n                    return;\n                }\n                if (email == '') {\n                    $('.js-email-error').text(\"Email address is mandatory\")\n                    $('.js-email-error').show()\n                    $(\"#email\").addClass('error')\n                    return;\n                }else{\n                    $(\"#email\").removeClass('error')\n                }\n                if (!validateEmail(email)) {\n                    $('.js-email-error').text(\"Please enter a valid email address.\")\n                    $('.js-email-error').show()\n                    $(\"#email\").addClass('error')\n                    return;\n                }else{\n                    $(\"#email\").removeClass('error')\n                }\n\n                \/\/ If validation passes, submit the form\n                $.ajax({\n                    url: theme_localizer.ajax_url,\n                    type: \"POST\",\n                    data: {\n                        action: \"handle_search_form_submission\",\n                        orderId: orderId,\n                        email: email,\n\n                    },\n                    beforeSend:function (){\n                        $(\"#orderId\").removeClass('error')\n                        $(\"#email\").removeClass('error')\n                        $('.js-orderid-error').hide()\n                        $('.js-email-error').hide()\n                        $('.js-api-response').hide()\n                        $(\"#findTicketBtn\").text('Searching..')\n                        $(\"#findTicketBtn\").addClass('searching')\n                        document.getElementById(\"findTicketBtn\").disabled = true;\n                    },\nsuccess: function (response, textStatus, jqXHR) {\n    \/\/ Handle the response here (e.g., show success message)\n    $(\"#findTicketBtn\").removeClass('searching')\n    $(\"#findTicketBtn\").text('Find My Ticket')\n    document.getElementById(\"findTicketBtn\").disabled = false;\n \n    \/\/ Get the real HTTP status code\n    var statusCode = jqXHR.status;\n    console.log(\"HTTP Code:\", statusCode);\n \n    if (statusCode === 200) {\n        $('.js-msg').html('Tickets associated with the provided details have been sent to your email ' +\n            'address. Please check your inbox to find the tickets. If your tickets are still missing. Please <a href=\"https:\/\/support.eventbookings.com\/faqs\/how-and-when-do-i-contact-the-event-organiser\/\">contact your event organiser.<\/a> '\n        ).show();\n        $('.js-msg').addClass('success').removeClass('error');\n        $('.js-api-response').show();\n    }\n},\nerror: function (jqXHR, textStatus, errorThrown) {\n    $(\"#findTicketBtn\").removeClass('searching')\n    $(\"#findTicketBtn\").text('Find My Ticket')\n    document.getElementById(\"findTicketBtn\").disabled = false;\n \n    var statusCode = jqXHR.status;\n    console.log(\"HTTP Error Code:\", statusCode);\n \n    if (statusCode === 404) {\n        $('.js-msg').html('No tickets found with the provided details. Please double-check your email or Order ID. If you still need help, <a href=\"https:\/\/support.eventbookings.com\/faqs\/how-and-when-do-i-contact-the-event-organiser\/\">contact your event organiser.<\/a>'\n        ).show();\n        $('.js-msg').addClass('error').removeClass('success');\n        $('.js-api-response').show();\n    } else if (statusCode === 400) {\n        var res = JSON.parse(jqXHR.responseText);\n        if (res.message.email) {\n            $('.js-email-error').text(\"Please enter a valid email address.\").show();\n            $(\"#email\").addClass('error');\n        }\n        if (res.message.order_id) {\n            $('.js-orderid-error').text(\"Enter a valid Order ID.\").show();\n        }\n    }\n},\n                });\n            });\n        });\n    <\/script>\n    <\/div>\n    \n\n\n\n<h2 id=\"Save-ticket-as-a-digital-pass\" class=\"wp-block-heading\">Save the ticket as a digital pass<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u201cDigital Pass\u201d<\/strong> is an exciting feature on event bookings that allows you to save tickets into Apple or Google Wallet, eliminating the need to print or download tickets on your device. Instead, you can add it to your digital wallet and show tickets at the entrance in just a few taps.<\/p>\n\n\n\r\n    <div \r\n    class=\"align wp-block-lbb-lightbox\"        id=\"lbbLightBox-2\"\r\n        data-attributes='{&quot;cId&quot;:&quot;b691d380-e&quot;,&quot;lightboxType&quot;:&quot;gallery&quot;,&quot;items&quot;:[{&quot;type&quot;:&quot;image&quot;,&quot;thumbnail&quot;:&quot;https:\\\/\\\/bblockswp.com\\\/wp-content\\\/demo\\\/img\\\/green-hill.jpg&quot;,&quot;content&quot;:&quot;https:\\\/\\\/support.eventbookings.com\\\/wp-content\\\/uploads\\\/2023\\\/10\\\/save-image-1.jpg&quot;,&quot;caption&quot;:&quot;&quot;}],&quot;columns&quot;:{&quot;desktop&quot;:1,&quot;tablet&quot;:2,&quot;mobile&quot;:1},&quot;align&quot;:&quot;&quot;,&quot;audio&quot;:{&quot;player&quot;:&quot;&quot;,&quot;typo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:16,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;135%&quot;}},&quot;layout&quot;:&quot;default&quot;,&quot;columnGap&quot;:&quot;10px&quot;,&quot;rowGap&quot;:&quot;10px&quot;,&quot;content&quot;:{&quot;caption&quot;:false,&quot;overlyColor&quot;:false,&quot;lightboxCaption&quot;:true},&quot;button&quot;:{&quot;icon&quot;:{&quot;class&quot;:&quot;fab fa-wordpress&quot;},&quot;text&quot;:&quot;Image&quot;},&quot;galleryIcon&quot;:true,&quot;popupOptions&quot;:{&quot;mixAllData&quot;:false},&quot;popupIconLeft&quot;:{&quot;infobar&quot;:true},&quot;popupIconMiddle&quot;:{&quot;zoomIn&quot;:true,&quot;zoomOut&quot;:true,&quot;toggle1to1&quot;:false,&quot;rotateCCW&quot;:false,&quot;rotateCW&quot;:false,&quot;flipX&quot;:false,&quot;flipY&quot;:false,&quot;fullscreen&quot;:true},&quot;popupIconRight&quot;:{&quot;twitter&quot;:false,&quot;facebook&quot;:false,&quot;download&quot;:false,&quot;slideshow&quot;:true,&quot;thumbs&quot;:true,&quot;close&quot;:true},&quot;thumb&quot;:{&quot;type&quot;:&quot;classic&quot;,&quot;showOnStart&quot;:true,&quot;minCount&quot;:2},&quot;slideShow&quot;:{&quot;playOnStart&quot;:false,&quot;timeout&quot;:3000},&quot;options&quot;:{&quot;wheel&quot;:&quot;zoom&quot;,&quot;transition&quot;:&quot;fade&quot;},&quot;controls&quot;:{&quot;play-large&quot;:true,&quot;restart&quot;:false,&quot;rewind&quot;:true,&quot;play&quot;:true,&quot;fast-forward&quot;:true,&quot;progress&quot;:true,&quot;current-time&quot;:false,&quot;duration&quot;:false,&quot;mute&quot;:false,&quot;volume&quot;:true,&quot;pip&quot;:false,&quot;airplay&quot;:false,&quot;settings&quot;:false,&quot;download&quot;:false,&quot;fullscreen&quot;:true,&quot;skipTime&quot;:5,&quot;isHeart&quot;:true,&quot;isPlaybackSpeed&quot;:true},&quot;playerColor&quot;:&quot;#03a5ed&quot;,&quot;overlyColor&quot;:&quot;#00000061&quot;,&quot;img&quot;:{&quot;animation&quot;:&quot;zoomIn&quot;,&quot;borderRadius&quot;:5,&quot;isHoverAnimation&quot;:true},&quot;image&quot;:{&quot;ratio&quot;:&quot;4:3&quot;},&quot;imgBorder&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;style&quot;:&quot;solid&quot;,&quot;width&quot;:&quot;0px&quot;},&quot;caption&quot;:{&quot;position&quot;:&quot;overlyCenter&quot;},&quot;captionTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:16,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;135%&quot;},&quot;captionColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;#00000000&quot;},&quot;btnTypo&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:18,&quot;tablet&quot;:15,&quot;mobile&quot;:14},&quot;fontWeight&quot;:500,&quot;lineHeight&quot;:&quot;100%&quot;},&quot;btnWidth&quot;:&quot;&quot;,&quot;btnHeight&quot;:&quot;&quot;,&quot;btnAlign&quot;:&quot;left&quot;,&quot;btnType&quot;:&quot;&quot;,&quot;btnStyle&quot;:&quot;&quot;,&quot;btnColors&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;bg&quot;:&quot;#fff&quot;},&quot;btnHovColors&quot;:{&quot;color&quot;:&quot;#333&quot;,&quot;bg&quot;:&quot;#fff&quot;},&quot;btnPadding&quot;:{&quot;top&quot;:&quot;8px&quot;,&quot;right&quot;:&quot;15px&quot;,&quot;bottom&quot;:&quot;8px&quot;,&quot;left&quot;:&quot;15px&quot;},&quot;btnBorder&quot;:{&quot;color&quot;:&quot;#4527a4&quot;,&quot;style&quot;:&quot;solid&quot;,&quot;width&quot;:&quot;1px&quot;},&quot;btnRadius&quot;:{&quot;top&quot;:&quot;3px&quot;,&quot;right&quot;:&quot;3px&quot;,&quot;bottom&quot;:&quot;3px&quot;,&quot;left&quot;:&quot;3px&quot;},&quot;btnSpaceBetween&quot;:&quot;10px&quot;,&quot;styles&quot;:&quot;&quot;,&quot;sliderHeight&quot;:{&quot;desktop&quot;:&quot;550px&quot;,&quot;tablet&quot;:&quot;500px&quot;,&quot;mobile&quot;:&quot;400px&quot;},&quot;slider&quot;:{&quot;thumbs&quot;:&quot;classic&quot;,&quot;arrowColors&quot;:{&quot;color&quot;:&quot;#000&quot;,&quot;bg&quot;:&quot;transparent&quot;}},&quot;popupTheme&quot;:{&quot;color&quot;:&quot;#000&quot;,&quot;size&quot;:{&quot;desktop&quot;:50,&quot;tablet&quot;:70,&quot;mobile&quot;:90},&quot;closeIconColors&quot;:{&quot;color&quot;:&quot;#fff&quot;,&quot;bg&quot;:&quot;transparent&quot;},&quot;closeIconHColor&quot;:{&quot;color&quot;:&quot;#FF0000&quot;,&quot;bg&quot;:&quot;transparent&quot;},&quot;closeIconSize&quot;:{&quot;desktop&quot;:30,&quot;tablet&quot;:28,&quot;mobile&quot;:25}},&quot;TrpContentRestriction&quot;:{&quot;restriction_type&quot;:&quot;exclude&quot;,&quot;selected_languages&quot;:[],&quot;panel_open&quot;:true}}' data-content-indexs=\"[]\"><\/div>\r\n\r\n        \r\n             \r\n         \n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"cta-content-box blue-light-color\">\n        <p>Please note that you can only access this option if your organiser has enabled the feature.\n        <\/p>\n    <\/div>\n\n\n\n<h2 id=\"Transfer-your-tickets\" class=\"wp-block-heading\">Transfer your tickets<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, tickets are non-transferable. This means they cannot be switched to a different event or another ticket type or used by another person.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you want to attend a different event, you will need to purchase a ticket for that event from its event page. You can also contact your organiser to check if they will refund your current ticket.<\/li>\n\n\n\n<li>If you want to switch your ticket type, please ask your organiser if they will consider refunding your current ticket and allow you to buy another ticket of your desired type.<\/li>\n\n\n\n<li>If you are buying tickets for someone else, please use their names (and their email address if possible) when purchasing the ticket. Then, tickets will bear the user\u2019s name.<\/li>\n<\/ul>\n\n\n\n<div class=\"trn\" style=\"display: none;\">\n    <p>Organiser  <\/p>\n    <p>Organise<\/p>\n    <p>Organisation<\/p>\n    <p>Customise<\/p>\n    <p>Customisation<\/p>\n    <p>Organisers<\/p>\n    <p>organisers<\/p>\n    <p>organiser<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>You can keep track of the tickets you purchase or book from the Orders section. Once you buy a ticket, the history will be recorded to Orders. From the My Orders tab of your profile, you\u2019ll have the list of all the tickets you have purchased so far. 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