Orders

You can manage your orders in two different ways.

• Manage orders for a particular event from Bookings
• Manage orders for all events from Report

Manage orders for a particular event from Bookings

you can manage all attendees for a particular event from Bookings

To manage bookings for a specific event:

1. Go to your event dashboard.
2. Select bookings from the left panel.

Features we are providing

Features	Descriptions
Filter by booking type	You can filter bookings in the list by selecting available booking types, which include: Paid with cash, Paid with card, and Complementary.
Search for bookings	You can search for a specific booking by customer name, email address and order ID
Export	You can export the bookings list or tickets list as a CSV file by clicking Export. The bookings list will be downloaded if you are in the bookings tab.
Booking details, Attendee details, Send Message, and Order Details	You can access these options by clicking on the three-dot button of a booking.

Manage orders for all events from the Report

You can generate all kinds of reports that you may need to run your organisation, as we are covering the order section. Let’s dive into it.

Getting Started

Go to your Organisation’s Dashboard.

Select Report from the left panel.

You will find a list of orders, tickets, and customers categorised under their corresponding tabs.

Functionalities we are providing

Navigation	Functionality	Descriptions
Search		use the search bar to search by customer name or order ID.
Fliters	Events	use the events filter to only view orders for the selected event.
	Date	select a date range from the list of available options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, and Custom Range. The Custom Range option will allow you to specify the start and end date from the calendar drop-down.
	Refund Status	select the refund status of orders from a list of available options: Refunded, Refund Rejected, Refund Requested, and Partially Refunded.
	Order Status
Export		click Export if you want to manage your orders on a CSV file.

On the order details page, you will find the following information:

Information	Description
Order Email History	You can keep track of the order email status sent to the customer. To resend the email, click Resend Order Email button.
Order Receipt	Displays the details of the order and payment.