EventBookings Scan HQ

On your event day, you may have multiple team members who are authenticating attendees using the EventBookings Scan Station app. But you should be able to manage all these Scan Station apps through an app so that you can have clear visibility and control on the go. Here comes the EventBookings Scan HQ app.

Once you download and install it from the App Store or the Google Play Store and log in to the app using your EventBookings credentials, you’ll land on a home page like this:

Monitor the activity of scanning devices on the day of your event

1. Open the app
2. Navigate to the “Dashboard” section
3. Within this section, you’ll find graphical representations like Graphs and Bar charts, allowing you to gauge the performance of different devices
4. Additionally, users can review attendee and non-attendee information

To Review the Tickets Checked by each device:

1. Open the app
2. Remain on the Maps page
3. Look for the < > signs beneath the Google Map
4. By using these signs, you can easily switch between different pages, each displaying distinct details along with a pie chart

OR

1. Open the app
2. Remain on the Maps page
3. Click on View Details
4. The < > signs will direct you to separate pages for different devices, where you can view their respective details

Can’t connect to the internet, don’t worry; you can scan tickets offline

1. On the Maps page, locate the “Go Offline” toggle
2. Activate the toggle
3. A notification will appear: “Are you sure you want to take the device offline?”
4. Click “Yes”.
5. Your scanning device is now offline

To simultaneously switch all scanning devices to offline mode:

1. Open the app
2. Tap on the “Settings” located at the bottom of the app
3. Activate the toggle next to the option “Force All Devices Offline“
4. You will be alert to confirm. Click Yes

Connecting Different Devices

Option 1

1. Download the app
2. Use the same credentials to log in to all devices

OR

Option 2

1. Download the app

2. Supervisors have the ability to create a group within “My Team”
3. Supervisors can send invitations to team members who are willing to scan tickets
4. Team members will receive these invitations, and upon accepting, they will gain access to the app