You can manage your orders in two different ways.<\/p>\n\n\n\n
\n
Manage orders for a particular event<\/strong> from Bookings<\/strong><\/li>\n\n\n\n
Manage orders for all events<\/strong> from Report<\/strong><\/li>\n<\/ul>\n\n\n\n
Manage orders for a particular event from Bookings<\/h2>\n\n\n\n
you can manage all attendees for a particular event from Bookings<\/p>\n\n\n\n
To manage bookings for a specific event:<\/p>\n\n\n\n
\n
Go to your event dashboard.<\/strong><\/li>\n\n\n\n
Select bookings <\/strong>from the left panel.<\/li>\n<\/ol>\n\n\n\r\n
<\/div>\r\n\r\n \r\n \r\n \n\n\n
Features we are providing<\/h3>\n\n\n\n
Features<\/strong><\/th>
Descriptions<\/strong><\/th><\/tr>
Filter by booking type<\/strong><\/td>
You can filter bookings in the list by selecting available booking types, which include:
Paid with cash,<\/em><\/li>
Paid with card,<\/em> and<\/li>
Complementary<\/em>.<\/li><\/ul><\/td><\/tr>
Search for bookings<\/strong><\/td>
You can search for a specific booking by customer name, email address and order ID<\/td><\/tr>
Export<\/strong><\/td>
You can export the bookings list or tickets list as a CSV file by clicking Export<\/strong>. The bookings list will be downloaded if you are in the bookings tab<\/strong>.<\/td><\/tr>
Booking details, Attendee details, Send Message, and Order Details<\/strong><\/td>
You can access these options by clicking on the three-dot button of a booking. <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
Manage orders for all events from the Report<\/h2>\n\n\n\n
You can generate all kinds of reports that you may need to run your organisation, as we are covering the order section. Let\u2019s dive into it.<\/p>\n\n\n\n
Getting Started<\/h3>\n\n\n\n
Go to your Organisation\u2019s Dashboard.<\/p>\n\n\n\n
Select Report from the left panel.<\/p>\n\n\n\n
You will find a list of orders, tickets, and customers categorised under their corresponding tabs.<\/p>\n\n\n\r\n
<\/div>\r\n\r\n \r\n \r\n \n\n\n
Functionalities we are providing<\/h3>\n\n\n\n
Navigation<\/strong><\/th>
Functionality<\/strong><\/th>
Descriptions<\/strong><\/th><\/tr>
Search<\/strong><\/td>
<\/td>
use the search bar to search by customer name or order ID.<\/td><\/tr>
Fliters<\/strong><\/td>
Events<\/td>
use the events filter to only view orders for the selected event.<\/td><\/tr>
<\/td>
Date<\/td>
select a date range from the list of available options: Today, Yesterday, Last 7 Days, Last 30 Days, This Month, Last Month, and Custom Range. The Custom Range option will allow you to specify the start and end date from the calendar drop-down.<\/td><\/tr>
<\/td>
Refund Status<\/td>
select the refund status of orders from a list of available options: Refunded, Refund Rejected, Refund Requested, and Partially Refunded.<\/td><\/tr>
<\/td>
Order Status<\/td>
<\/td><\/tr>
Export<\/strong><\/td>
<\/td>
click Export if you want to manage your orders on a CSV file.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/p>\n\n\n\n
\n
To view more details about the order, click on any order from the order list, and the order details page will appear.<\/p>\n <\/div>\n\n\n\n
On the order details page, you will find the following information:<\/p>\n\n\n\n
Information<\/strong><\/th>
Description<\/strong><\/th><\/tr>
Order Email History<\/strong><\/td>
You can keep track of the order email status sent to the customer. To resend the email, click Resend Order<\/strong> Email button.<\/td><\/tr>
Order Receipt<\/strong><\/td>
Displays the details of the order and payment.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"
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