{"id":2066,"date":"2023-10-30T04:26:48","date_gmt":"2023-10-30T04:26:48","guid":{"rendered":"https:\/\/support.eventbookings.com\/?post_type=faqs&#038;p=2066"},"modified":"2025-06-23T12:26:07","modified_gmt":"2025-06-23T12:26:07","slug":"where-is-my-ticket","status":"publish","type":"faqs","link":"https:\/\/support.eventbookings.com\/en-za\/faqs\/where-is-my-ticket\/","title":{"rendered":"How to Find my Tickets?"},"content":{"rendered":"\n<p>To access all your tickets, log in to EventBookings and navigate to your user profile. From there, click on \u201cMy Orders\u201d to view your event tickets. If you cannot locate your tickets, you can search for them using your order ID and the email address associated with your purchase.<\/p>\n\n\n\n    <div class=\"order-by-id\">\n        <h3 class=\"form-title\">Search by order ID & email address<\/h3>\n        <form id=\"searchForm\" action=\"https:\/\/support.eventbookings.com\/wp-admin\/admin-post.php\" method=\"post\">\n\n\n            <div class=\"input-field-box\">\n                <div class=\"form-control\">\n                    <label for=\"orderId\">Order ID:<\/label><br>\n                    <input type=\"text\" id=\"orderId\" name=\"orderId\" placeholder=\"Search by 6-digit Order ID\"\n                           required>\n                    <span class=\"js-orderid-error\" style=\"display: none\"><\/span>\n                <\/div>\n                <div class=\"form-control\">\n                    <label for=\"email\">Email Address:<\/label><br>\n                    <input type=\"email\" id=\"email\" name=\"email\" placeholder=\"e.g. sample@email.com\"\n                           required>\n                    <span class=\"js-email-error\" style=\"display: none\"><\/span>\n                <\/div>\n            <\/div>\n\n\n            <div class=\"check-accept\">\n                <input type=\"checkbox\" id=\"orderIdCheckbox\" name=\"orderIdCheckbox\">\n                <label for=\"orderIdCheckbox\">I don't have my order ID<\/label>\n            <\/div>\n\n            <div class=\"submit-form-container\">\n                <div class=\"g-recaptcha\" data-sitekey=\"6LfO-sMpAAAAABcEN7GRsFYJ-Ft2B41LgV3AXrBL\"\n                     data-callback=\"enableSubmit\"><\/div>\n                <button type=\"button\" id=\"findTicketBtn\" disabled=\"disabled\">Find My Ticket<\/button>\n            <\/div>\n\n        <\/form>\n\n\n        <div class=\"api-response-message js-api-response\" style=\"display: none\">\n            <div class=\"js-msg\"> <\/div>\n        <\/div>\n\n        <script src=\"https:\/\/www.google.com\/recaptcha\/api.js\" async defer><\/script>\n\n        <script>\n        function enableSubmit() {\n            document.getElementById(\"findTicketBtn\").disabled = false;\n        }\n\n        jQuery(document).ready(function ($) {\n            \/\/ Function to validate email address\n            function validateEmail(email) {\n                var re = \/^([a-zA-Z0-9_\\.\\-\\+])+\\@(([a-zA-Z0-9\\-])+\\.)+([a-zA-Z0-9]{2,4})+$\/;\n                return re.test(email);\n            }\n\n            $(\"#orderId\").on(\"input\", function () {\n                if ($(this).val().length > 6) {\n                    $(this).val($(this).val().slice(0, 6));\n                    $('.js-orderid-error').text(\"Max length 6\")\n                    $('.js-orderid-error').show()\n                    $(\"#orderId\").addClass('six-char')\n                } else {\n                    $('.js-orderid-error').hide()\n                    $(\"#orderId\").removeClass('six-char')\n                }\n            });\n\n            $(\"#orderIdCheckbox\").on(\"change\", function () {\n                if ($('#orderIdCheckbox:checked')) {\n                    $('#orderId').prop(\"readonly\", true);\n                } else {\n                    $('#orderId').prop(\"readonly\", false);\n                }\n            });\n\n            $(\"#orderIdCheckbox\").on(\"change\", function () {\n                const orderIdInput = $(\"#orderId\");\n                orderIdInput.prop(\"required\", !$(this).prop(\"checked\"));\n                orderIdInput.prop(\"readonly\", $(this).prop(\"checked\"));\n                $('.js-orderid-error').hide();\n            });\n            \/\/ reCAPTCHA callback\n            window.recaptchaCallback = function () {\n                console.log(\"reCAPTCHA callback triggered\");\n                enableSubmit();\n            };\n            $(\"#findTicketBtn\").on(\"click\", function (e) {\n                e.preventDefault();\n                \/\/ Perform form validation\n                if (!$('#orderIdCheckbox').is(':checked')) {\n                    var orderId = $(\"#orderId\").val();\n                }else{\n                    var orderId = ''\n                }\n\n                var email = $(\"#email\").val();\n\n                \/\/ Validate Order ID and Email\n                if (!$('#orderIdCheckbox').is(':checked') && orderId == '') {\n                    $('.js-orderid-error').text(\"Order ID is mandatory to search your ticket.\");\n                    $('.js-orderid-error').show();\n                    $(\"#orderId\").addClass('error')\n                    return;\n                }\n                if (!$('#orderIdCheckbox').is(':checked') && orderId.length <6) {\n                    $('.js-orderid-error').text(\"Enter a valid Order ID.\");\n                    $('.js-orderid-error').show();\n                    $(\"#orderId\").addClass('error')\n                    return;\n                }\n                if (email == '') {\n                    $('.js-email-error').text(\"Email address is mandatory\")\n                    $('.js-email-error').show()\n                    $(\"#email\").addClass('error')\n                    return;\n                }else{\n                    $(\"#email\").removeClass('error')\n                }\n                if (!validateEmail(email)) {\n                    $('.js-email-error').text(\"Please enter a valid email address.\")\n                    $('.js-email-error').show()\n                    $(\"#email\").addClass('error')\n                    return;\n                }else{\n                    $(\"#email\").removeClass('error')\n                }\n\n                \/\/ If validation passes, submit the form\n                $.ajax({\n                    url: theme_localizer.ajax_url,\n                    type: \"POST\",\n                    data: {\n                        action: \"handle_search_form_submission\",\n                        orderId: orderId,\n                        email: email,\n\n                    },\n                    beforeSend:function (){\n                        $(\"#orderId\").removeClass('error')\n                        $(\"#email\").removeClass('error')\n                        $('.js-orderid-error').hide()\n                        $('.js-email-error').hide()\n                        $('.js-api-response').hide()\n                        $(\"#findTicketBtn\").text('Searching..')\n                        $(\"#findTicketBtn\").addClass('searching')\n                        document.getElementById(\"findTicketBtn\").disabled = true;\n                    },\nsuccess: function (response, textStatus, jqXHR) {\n    \/\/ Handle the response here (e.g., show success message)\n    $(\"#findTicketBtn\").removeClass('searching')\n    $(\"#findTicketBtn\").text('Find My Ticket')\n    document.getElementById(\"findTicketBtn\").disabled = false;\n \n    \/\/ Get the real HTTP status code\n    var statusCode = jqXHR.status;\n    console.log(\"HTTP Code:\", statusCode);\n \n    if (statusCode === 200) {\n        $('.js-msg').html('Tickets associated with the provided details have been sent to your email ' +\n            'address. Please check your inbox to find the tickets. If your tickets are still missing. Please <a href=\"https:\/\/support.eventbookings.com\/faqs\/how-and-when-do-i-contact-the-event-organiser\/\">contact your event organiser.<\/a> '\n        ).show();\n        $('.js-msg').addClass('success').removeClass('error');\n        $('.js-api-response').show();\n    }\n},\nerror: function (jqXHR, textStatus, errorThrown) {\n    $(\"#findTicketBtn\").removeClass('searching')\n    $(\"#findTicketBtn\").text('Find My Ticket')\n    document.getElementById(\"findTicketBtn\").disabled = false;\n \n    var statusCode = jqXHR.status;\n    console.log(\"HTTP Error Code:\", statusCode);\n \n    if (statusCode === 404) {\n        $('.js-msg').html('No tickets found with the provided details. Please double-check your email or Order ID. If you still need help, <a href=\"https:\/\/support.eventbookings.com\/faqs\/how-and-when-do-i-contact-the-event-organiser\/\">contact your event organiser.<\/a>'\n        ).show();\n        $('.js-msg').addClass('error').removeClass('success');\n        $('.js-api-response').show();\n    } else if (statusCode === 400) {\n        var res = JSON.parse(jqXHR.responseText);\n        if (res.message.email) {\n            $('.js-email-error').text(\"Please enter a valid email address.\").show();\n            $(\"#email\").addClass('error');\n        }\n        if (res.message.order_id) {\n            $('.js-orderid-error').text(\"Enter a valid Order ID.\").show();\n        }\n    }\n},\n                });\n            });\n        });\n    <\/script>\n    <\/div>\n    \n\n\n\n<h2 class=\"wp-block-heading\">What is an order ID?<\/h2>\n\n\n\n<p>An Order ID is a unique identifier assigned to each transaction made on EventBookings. It helps track and manage orders, ensuring smooth processing and customer service. You can find your Order ID by navigating to your profile, clicking &#8220;My Orders,&#8221; opening the specific order, and locating the Order ID in the top-left corner of the order details page. This ID is essential for referencing and resolving any issues related to your order.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"655\" height=\"779\" src=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png\" alt=\"\" class=\"wp-image-3228\" srcset=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png 655w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid-252x300.png 252w, https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid-10x12.png 10w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>To access all your tickets, log in to EventBookings and navigate to your user profile. From there, click on \u201cMy Orders\u201d to view your event tickets. If you cannot locate your tickets, you can search for them using your order ID and the email address associated with your purchase. What is an order ID? An [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":59,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[26,28,30],"tags":[],"class_list":["post-2066","faqs","type-faqs","status-publish","format-standard","hentry","category-faq","category-consumer-faq","category-orders-consumer-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Find my Tickets? | EventBookings Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.eventbookings.com\/en-za\/faqs\/where-is-my-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Find my Tickets? | EventBookings Help Center\" \/>\n<meta property=\"og:description\" content=\"To access all your tickets, log in to EventBookings and navigate to your user profile. From there, click on \u201cMy Orders\u201d to view your event tickets. If you cannot locate your tickets, you can search for them using your order ID and the email address associated with your purchase. What is an order ID? An [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.eventbookings.com\/en-za\/faqs\/where-is-my-ticket\/\" \/>\n<meta property=\"og:site_name\" content=\"EventBookings Help Center\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-23T12:26:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png\" \/>\n\t<meta property=\"og:image:width\" content=\"655\" \/>\n\t<meta property=\"og:image:height\" content=\"779\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/\",\"url\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/\",\"name\":\"How to Find my Tickets? | EventBookings Help Center\",\"isPartOf\":{\"@id\":\"https:\/\/support.eventbookings.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png\",\"datePublished\":\"2023-10-30T04:26:48+00:00\",\"dateModified\":\"2025-06-23T12:26:07+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#breadcrumb\"},\"inLanguage\":\"en-ZA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.eventbookings.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Find my Tickets?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.eventbookings.com\/#website\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"name\":\"EventBookings Help Center\",\"description\":\"EventBookings Help Center\",\"publisher\":{\"@id\":\"https:\/\/support.eventbookings.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.eventbookings.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ZA\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.eventbookings.com\/#organization\",\"name\":\"EventBookings Help Center\",\"url\":\"https:\/\/support.eventbookings.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"contentUrl\":\"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg\",\"width\":126,\"height\":33,\"caption\":\"EventBookings Help Center\"},\"image\":{\"@id\":\"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Find my Tickets? | EventBookings Help Center","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.eventbookings.com\/en-za\/faqs\/where-is-my-ticket\/","og_locale":"en_US","og_type":"article","og_title":"How to Find my Tickets? | EventBookings Help Center","og_description":"To access all your tickets, log in to EventBookings and navigate to your user profile. From there, click on \u201cMy Orders\u201d to view your event tickets. If you cannot locate your tickets, you can search for them using your order ID and the email address associated with your purchase. What is an order ID? An [&hellip;]","og_url":"https:\/\/support.eventbookings.com\/en-za\/faqs\/where-is-my-ticket\/","og_site_name":"EventBookings Help Center","article_modified_time":"2025-06-23T12:26:07+00:00","og_image":[{"width":655,"height":779,"url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/","url":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/","name":"How to Find my Tickets? | EventBookings Help Center","isPartOf":{"@id":"https:\/\/support.eventbookings.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage"},"image":{"@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage"},"thumbnailUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png","datePublished":"2023-10-30T04:26:48+00:00","dateModified":"2025-06-23T12:26:07+00:00","breadcrumb":{"@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#breadcrumb"},"inLanguage":"en-ZA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/"]}]},{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#primaryimage","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2024\/05\/orderid.png"},{"@type":"BreadcrumbList","@id":"https:\/\/support.eventbookings.com\/faqs\/where-is-my-ticket\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.eventbookings.com\/"},{"@type":"ListItem","position":2,"name":"How to Find my Tickets?"}]},{"@type":"WebSite","@id":"https:\/\/support.eventbookings.com\/#website","url":"https:\/\/support.eventbookings.com\/","name":"EventBookings Help Center","description":"EventBookings Help Center","publisher":{"@id":"https:\/\/support.eventbookings.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.eventbookings.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ZA"},{"@type":"Organization","@id":"https:\/\/support.eventbookings.com\/#organization","name":"EventBookings Help Center","url":"https:\/\/support.eventbookings.com\/","logo":{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/","url":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","contentUrl":"https:\/\/support.eventbookings.com\/wp-content\/uploads\/2022\/09\/logo.svg","width":126,"height":33,"caption":"EventBookings Help Center"},"image":{"@id":"https:\/\/support.eventbookings.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/faqs\/2066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/types\/faqs"}],"author":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/comments?post=2066"}],"version-history":[{"count":0,"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/faqs\/2066\/revisions"}],"wp:attachment":[{"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/media?parent=2066"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/categories?post=2066"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.eventbookings.com\/en-za\/wp-json\/wp\/v2\/tags?post=2066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}