Manage customers

Manage customers


The system allows you to add, edit or delete a customer. A list of existing customers can also be viewed.

Create a new customer

1. Click REPORTS in the menu bar and then Customers. In the top right hand corner, click + NEW CUSTOMER. Fill in the following fields and press SUBMIT
a. First Name
b. Last Name
c. Email Address
d. Address
e. Password
f. Active       (Determines the Status of the Customer, if it is marked Inactive, customer cannot book the tickets.)
Once submitted, the customer can login with these credentials to book tickets.

Edit a customer

A customer can be edited by clicking the gear symbol under the Actions column and then Edit. Make the necessary changes (for example, reset the password or status) and click SUBMIT

Delete a customer

A customer can be deleted by clicking the gear symbol under the Actions column and then Delete. The customer is permanently deleted once you click the confirmation pop up.

    • Related Articles

    • Do my customers have to make an account with EventBookings?

      No! Customers have the option to create an account if they wish but they can 'checkout as a guest' if they prefer! 
    • Manage orders

      Any order placed by the customer can be viewed at the backend. Orders can be exported in CSV format and order PDF is available as well. Finding an order 1. To view all orders, click REPORTS on the menu bar and then Orders.  2. You can locate an order ...
    • Are payments made via EventBookings secure?

      Yes! EventBookings take online security seriously; we provide customers and organisers a secure payment method that is PCI, McAfee and SSl Secure Connection compliant. 
    • How do I switch my event on / off?

      Your event can be switched on or off (i.e. visibility to your customers) by going to your event in the backend, select EDIT, go to STEP 5 EVENT SETTINGS, and tick/untick the box 'Event Status - Active'.  Note, even though this is ticked, tickets can ...
    • Deleting & refunding tickets

      Purpose A booked Tickets can be cancelled, the cancelled tickets go back to the ticket pool and new customer can purchases that ticket from the front end. The refund ticket amount is entered in the Refund column, a notification email is received by ...