Any order placed by the customer can be viewed at the backend. Orders can be exported in CSV format and order PDF is available as well.
Finding an order
1. To view all orders, click REPORTS on the menu bar and then Orders.
2. You can locate an order by entering a name, email address or reference ID in the search box. Orders can also be filtered by event name by selecting the event from the drop down menu.
3. Click FILTER.
4. To view that particular order, click on the eye icon.
How to export a report
1. Orders can be exported from the EXPORT button at the upper right corner. The exported report has the following details:
a. Customer Id
b. First Name
c. Last Name
d. Email Address
e. Date Purchased
f. Event Date Time
g. Total Ticket
h. Total Price
How to download an order invoice
1. The order invoice can be downloaded in PDF format from the download symbol under Actions. The invoice contains:
a. Customer Details
b. Order No and Order Date
c. Event Details, quantity, unit price, total price, location map
d. Ticket Details, Seat Number, Attendee Information, Ticket Instruction, QR code
A sample invoice is attached below:
Download Ticket Reports with Attendees details
The tickets reports can be downloaded in excel in CSV format. The report contains details of customer, ticket level, seat number, attendee details, seating status etc.
The reports can be exported from Tickets section under Reports Menu. Click on Export.
A sample report looks like below-
Purpose The system allows you to add, edit or delete a customer. A list of existing customers can also be viewed. Create a new customer 1. Click REPORTS in the menu bar and then Customers. In the top right hand corner, click + NEW CUSTOMER. Fill in ...
Deleting & refunding tickets
Purpose A booked Tickets can be cancelled, the cancelled tickets go back to the ticket pool and new customer can purchases that ticket from the front end. The refund ticket amount is entered in the Refund column, a notification email is received by ...
Understanding the dashboard
Each organiser will have their own unique dashboard giving them the entire snapshot of the events. The first line gives a view of the very next event in a Full width ribbon and gives date, venue, tickets sold and revenue made and an option to ...
Scanning tickets from the app
Downloading the scanning app The scanning app must be downloaded onto each of the devices before beginning. For Android Users- Go to Play Store and type EventBookings or go to this ...
Creating an event
Event creation is a five-step process and is explained below. To create a new event, click on NEW EVENT button under the EVENTS tab on the menu bar (see Figure 1). Event preferences are determined in the first step. Step 1: Event Preferences A ...